Five Stars – 41 Seals, Several Headaches and Some Outstanding Customer Service!
Let’s face it, after-sales service isn’t what it used to be. These days, some businesses seem to lose interest in you the moment your payment clears!
Hot Tub Spa Parts couldn’t be more different.
Having rather foolishly convinced myself that replacing 41 seals in my hot tub would be a straightforward DIY project, I soon discovered that YouTube tutorials and blind optimism would only get me so far!
Enter Matthew, who was absolutely superb. He meticulously audited my requirements, supplied exactly the right parts and, crucially, didn’t disappear once he’d made the sale.
Throughout my little engineering adventure, Matthew, supported by Liam and Cortney, provided expert advice, patience and invaluable guidance whenever I found myself questioning my life choices!
What a refreshing change to deal with a British company that genuinely cares about its customers AFTER they’ve spent their money.
Excellent products, exceptional knowledge and proper old-fashioned customer service.
Matthew, Liam and Cortney, you’re a credit to your company. Thank you, gentlemen (and lady)!
Five stars without hesitation. I’d give them six if Google allowed it!
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